Refund & Return Policy

Thank you for shopping with us. We value your support and are committed to providing quality products and excellent service. Please review our policy carefully before making a purchase.

All Sales Are Final

All sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective.

Because many of our items are made-to-order, limited edition, or part of curated collections, we are unable to restock returned merchandise.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at [micheleslittlegems@gmail.com].

To process your request, please include:

• Your order number

• Clear photos of the item

• Photos of the packaging (if applicable)

• A brief description of the issue

Failure to provide documentation may delay or prevent resolution.

Refunds & Store Credits

Refunds and/or store credits are issued at our discretion and are subject to the extent of the damage or issue with the item.

Depending on the situation, we may offer:

• A partial refund

• A full refund

• Store credit

• A replacement (if available)

The resolution provided will reflect the severity and nature of the issue reported.

Refunds, if approved, will be issued to the original method of payment. Please allow 5–10 business days for processing once approved.

Non-Refundable Situations

We do not issue refunds or credits for:

• Buyer’s remorse

• Incorrect size selection

• Minor variations in color due to screen differences

• Shipping delays caused by carriers

• Failure to read product descriptions

Cancellations

Orders cannot be canceled once they have been processed or shipped.